To ensure we stay on the right path, we regularly conduct satisfaction surveys. The most recent one was carried out last September as part of the "Happy Client" program organized by ChooseMyCompany. The feedback provided us with invaluable feedback to further improve our services and better meet your expectations.
Today, we're thrilled to share the results of this survey with you: we have been awarded the HappyIndex®Clients France 2024 label, a prestigious mark of quality and recognition! Additionally, we are proud to announce that we secured 2nd place in the national rankings.
Key findings of the survey:
Participation rate
An impressive achievement: 78% of our customers participated in the survey, reflecting strong engagement and commitment. Overall score
A testament to excellence: a high rating that underscores our customers' confidence in the quality of our services and our customer relations. Recommendation rate
Outstanding advocacy: 9 out of 10 customers are willing to recommend us, making our customers are our greatest ambassadors! These exceptional results inspire us to continue striving for improvement and delivering the best possible service.
Your satisfaction drives us, and we value your feedback as an essential tool for continually enhancing our offerings.
We extend our heartfelt thanks to everyone who participated in the survey, your trust and contributions are the foundation of our shared success. Together, let's continue to pursue excellence!
P.S.: We also conduct an annual employee survey and are proud to share that we have received the HappyAtWork 2024 label, with an employee recommendation rate of 76,2%.
With all our gratitude.